Privacy Policy

Privacy Policy
This Privacy Policy explains how Mundota Fort and Palace (“Mundota”, “we”, “our”, or “us”) collects, uses, discloses, and protects the personal information of guests and website users. Your privacy is important to us, and we are committed to safeguarding it in accordance with the applicable laws of India.

Intellectual Property Notice
All content on this website, including but not limited to names, words, titles, phrases, logos, icons, graphics, and designs, are protected by Indian copyright law. Some of these may constitute trademarks or service marks of Mundota Fort and Palace or may be used under license. The presence of such materials on this website does not grant any rights or license for their use by others.

General Principles
Mundota is committed to protecting the privacy and confidentiality of your personal information. While we take all reasonable precautions to safeguard data collected through systems and websites under our control, we cannot be held responsible for unauthorized disclosures by third parties not under our control (e.g., advertisers or external websites).

What is Personal Information?
For the purposes of this policy, “personal information” means any information that can be used to identify an individual, such as name, address, email address, phone number, and preferences (e.g., room type, food preferences), as well as booking or service usage details. This does not include publicly available data or business contact information.

How We Collect Personal Information
You may provide us with personal information when making a reservation or staying at Mundota Fort and Palace, filling out a form on our website, contacting us via email, phone, or other methods, participating in promotional or marketing activities, or visiting our website.

Types of Information Collected
Depending on your interaction, we may collect contact details (name, phone number, email, address), reservation preferences (room type, bed preference, dates, etc.), payment information (credit card number, billing details), personal identifiers (e.g., date of birth for age-related discounts), and preferences and usage data (e.g., spa or dining preferences). If you interact with loyalty or partner programs through us, we may collect information necessary to validate your membership.

Use of Personal Information
We use your personal information to process bookings and deliver requested services, maintain guest records and service preferences for improved experience, communicate promotions, offers, and news unless opted out, improve our services through feedback, analytics, and guest insights, and meet legal, security, and regulatory obligations.

Sharing of Personal Information
Your data may be shared under the following circumstances: with authorized employees and departments to fulfil your booking or requests, with third-party service providers for reservations, marketing, surveys, and data processing (under strict confidentiality), and with legal or governmental authorities when required by law or in case of emergencies. We do not sell or trade your personal information to external parties.

Use of Cookies & Analytics
Our website uses cookies and related technologies to enhance user experience and gather analytics. Cookies help us recognize returning visitors, tailor content and services, and analyze website traffic and usage trends. We use services like Google Analytics, Facebook Pixel, and others to understand user interaction and optimize our marketing. You may opt out by using browser settings or relevant opt-out tools.

Email and Marketing Communication
By submitting your contact details, you agree to receive information via SMS, email, or WhatsApp, even if your number is on the Do Not Disturb (DND) list. You may opt out at any time by emailing us at [email protected] with the subject line “Unsubscribe”, providing your details for identification.

Data Security
We implement appropriate physical, administrative, and technical safeguards to protect your data from unauthorized access, use, or disclosure.

Your Rights
You have the right to access and review your personal information, update or correct inaccuracies, withdraw consent for marketing communication, and request deletion (subject to legal or contractual restrictions). To exercise these rights, contact our Privacy Officer at [email protected].

Contact Us
For any questions or concerns regarding your personal data or this Privacy Policy, please contact:
Privacy Officer
Mundota Fort and Palace
Email: [email protected]